The track changes doesn't work

For all things Mellel

Moderators: redlers, Eyal Redler, Ori Redler

Post Reply
raymond
Knows everything, can prove it
Posts: 315
Joined: Mon Dec 26, 2005 9:33 pm

The track changes doesn't work

Post by raymond » Sun Jan 23, 2011 9:22 pm

I have tried the track changes on a Mellel file.
After finishing, I wanted to close the track changes function and I got the following dialog box:

https://skitch.com/jackriklar/rk275/scr ... t-19.38.00

But, I couldn't get rid of it. Clicking on all the command buttons gave nothing.
Only force quit of Mellel "solved" the problem.
What it is? a bug?

ahankinson
Knows everything, can prove it
Posts: 83
Joined: Tue Oct 25, 2005 5:37 pm

Re: The track changes doesn't work

Post by ahankinson » Sun Jan 23, 2011 9:37 pm

I would say it's a bug. You should contact the Mellel support folks: support@redlers.com, since they may not see it on here.

Eyal Redler
Co-founder
Posts: 622
Joined: Thu Oct 27, 2005 9:15 am

Re: The track changes doesn't work

Post by Eyal Redler » Sun Jan 23, 2011 9:39 pm

It definitively sounds like bug. Can you reproduce this? If so, send us the file or reproduction sequence.
Eyal Redler
----------------------
Co-Founder and Developer at Mellel AAR LTD
Facebook: http://www.facebook.com/mellelwordprocessor
YouTube: http://www.youtube.com/user/MellelRedlex

raymond
Knows everything, can prove it
Posts: 315
Joined: Mon Dec 26, 2005 9:33 pm

Re: The track changes doesn't work

Post by raymond » Mon Jan 24, 2011 5:23 am

Eyal shalom,

I am trying to send you the bug report, but the mail is rejected by you. can you check it:

This is the mail system at host out4.bezeqint.net.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<support@redlex.com>: mail for redlex.com loops back to myself
Reporting-MTA: dns; out4.bezeqint.net
X-Postfix-Queue-ID: E5C59B09A18
X-Postfix-Sender: rfc822; raymond@actcom.co.il
Arrival-Date: Mon, 24 Jan 2011 07:18:59 +0200 (IST)

Final-Recipient: rfc822; support@redlex.com
Original-Recipient: rfc822;support@redlex.com
Action: failed
Status: 5.4.6
Diagnostic-Code: X-Postfix; mail for redlex.com loops back to myself

Mart°n
Knows everything, can prove it
Posts: 671
Joined: Fri Oct 21, 2005 2:09 am
Location: Germany

Re: The track changes doesn't work

Post by Mart°n » Mon Jan 24, 2011 9:47 am

Raymond,

while the company itself is named redlex (with an x at the end) the correct domain is redlers.com (with an s at the end) so you should try to send the report again to support@redlers.com instead of redlex.com.

raymond
Knows everything, can prove it
Posts: 315
Joined: Mon Dec 26, 2005 9:33 pm

Re: The track changes doesn't work

Post by raymond » Mon Jan 24, 2011 10:55 am

Thanks, I'll try it.

Eyal Redler
Co-founder
Posts: 622
Joined: Thu Oct 27, 2005 9:15 am

Re: The track changes doesn't work

Post by Eyal Redler » Mon Jan 24, 2011 12:16 pm

I got the email from raymond. It seems that it is indeed a serious problem and may affect others.

I haven't yet been able to determine why but it seems that for some documents, turning off track changes while in "Final" display mode will cause the sheet asking you to reject or accept all changes will get stuck forcing you to force Quit. (If you have other documents option, you can still save them)

We are working on a solution to this. In the meanwhile, you can work around the problem by switching to "Show Changes" mode before turning off track changes.
Eyal Redler
----------------------
Co-Founder and Developer at Mellel AAR LTD
Facebook: http://www.facebook.com/mellelwordprocessor
YouTube: http://www.youtube.com/user/MellelRedlex

Post Reply

Who is online

Users browsing this forum: No registered users and 20 guests