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The track changes doesn't work
Posted: Sun Jan 23, 2011 9:22 pm
by raymond
I have tried the track changes on a Mellel file.
After finishing, I wanted to close the track changes function and I got the following dialog box:
https://skitch.com/jackriklar/rk275/scr ... t-19.38.00
But, I couldn't get rid of it. Clicking on all the command buttons gave nothing.
Only force quit of Mellel "solved" the problem.
What it is? a bug?
Re: The track changes doesn't work
Posted: Sun Jan 23, 2011 9:37 pm
by ahankinson
I would say it's a bug. You should contact the Mellel support folks:
support@redlers.com, since they may not see it on here.
Re: The track changes doesn't work
Posted: Sun Jan 23, 2011 9:39 pm
by Eyal Redler
It definitively sounds like bug. Can you reproduce this? If so, send us the file or reproduction sequence.
Re: The track changes doesn't work
Posted: Mon Jan 24, 2011 5:23 am
by raymond
Eyal shalom,
I am trying to send you the bug report, but the mail is rejected by you. can you check it:
This is the mail system at host out4.bezeqint.net.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The mail system
<
support@redlex.com>: mail for redlex.com loops back to myself
Reporting-MTA: dns; out4.bezeqint.net
X-Postfix-Queue-ID: E5C59B09A18
X-Postfix-Sender: rfc822;
raymond@actcom.co.il
Arrival-Date: Mon, 24 Jan 2011 07:18:59 +0200 (IST)
Final-Recipient: rfc822;
support@redlex.com
Original-Recipient: rfc822;
support@redlex.com
Action: failed
Status: 5.4.6
Diagnostic-Code: X-Postfix; mail for redlex.com loops back to myself
Re: The track changes doesn't work
Posted: Mon Jan 24, 2011 9:47 am
by Mart°n
Raymond,
while the company itself is named redlex (with an x at the end) the correct domain is redlers.com (with an s at the end) so you should try to send the report again to
support@redlers.com instead of redlex.com.
Re: The track changes doesn't work
Posted: Mon Jan 24, 2011 10:55 am
by raymond
Thanks, I'll try it.
Re: The track changes doesn't work
Posted: Mon Jan 24, 2011 12:16 pm
by Eyal Redler
I got the email from raymond. It seems that it is indeed a serious problem and may affect others.
I haven't yet been able to determine why but it seems that for some documents, turning off track changes while in "Final" display mode will cause the sheet asking you to reject or accept all changes will get stuck forcing you to force Quit. (If you have other documents option, you can still save them)
We are working on a solution to this. In the meanwhile, you can work around the problem by switching to "Show Changes" mode before turning off track changes.