Mellel 3.0, ML, and a Retina Macbook - Crash on Save

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mwdiers
Got the auto-title mojo working
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Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Post by mwdiers » Fri Jul 13, 2012 12:55 am

I am having a consistent issue with Mellel 3.0, on Mountain Lion, on a Macbook Pro Retina.

I have a developer account, so I'm running Mountain Lion GM at present.

Mellel regularly crashes on save.

Here is the crash log: http://pastebin.com/z6t25D4P

I can give you a sample document if that's helpful.

mwdiers
Got the auto-title mojo working
Posts: 19
Joined: Mon Nov 14, 2005 5:25 pm

Re: Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Post by mwdiers » Fri Jul 13, 2012 1:06 am

As additional info:

Crashing does not effect the saving of the file. The file is still saved. The crash appears to happen after the save completes. Also, Lion save integration is working fine. I can simply quit Mellel, and everything is intact when I start it again.

The crash can easily be replicated on a new document. Open a new document. Type something. Save document, giving it a name and location. File will save just fine. Now type some more. Save document. Mellel will crash.

Eyal Redler
Co-founder
Posts: 615
Joined: Thu Oct 27, 2005 9:15 am

Re: Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Post by Eyal Redler » Fri Jul 13, 2012 5:26 pm

Thanks for the bug report, we will investigate.
I would like to ask, though, not to use the forum for bug reports, send them directly to us.
Eyal Redler
----------------------
Co-Founder and Developer at Mellel AAR LTD
Facebook: http://www.facebook.com/mellelwordprocessor
YouTube: http://www.youtube.com/user/MellelRedlex

mwdiers
Got the auto-title mojo working
Posts: 19
Joined: Mon Nov 14, 2005 5:25 pm

Re: Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Post by mwdiers » Fri Jul 13, 2012 9:07 pm

I apologize. I assume you would like me to use the Support form here?: http://redlers.com/support.html

Eyal Redler
Co-founder
Posts: 615
Joined: Thu Oct 27, 2005 9:15 am

Re: Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Post by Eyal Redler » Fri Jul 13, 2012 10:09 pm

Yes, please write to that address and mention that we've already started the discussion here. This way we'll also be able to contact you directly if we have further questions.
Eyal Redler
----------------------
Co-Founder and Developer at Mellel AAR LTD
Facebook: http://www.facebook.com/mellelwordprocessor
YouTube: http://www.youtube.com/user/MellelRedlex

lhuizenga
Got the styles thing figured out
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Re: Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Post by lhuizenga » Sun Jul 15, 2012 10:21 pm

I'm having precisely the same issue. I sent you the information through the support page.

russael
New to all this
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Joined: Sat Apr 10, 2010 2:13 pm

Re: Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Post by russael » Fri Jul 27, 2012 4:20 am

Same issue on iMac.

Stefan Green
Already downloaded the guide
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Location: Sweden
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Re: Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Post by Stefan Green » Thu Aug 02, 2012 5:12 pm

I have a MacBook Pro with Mountain Lion, and having the same issue. When saving a document Mellel shuts down.

Eyal Redler
Co-founder
Posts: 615
Joined: Thu Oct 27, 2005 9:15 am

Re: Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Post by Eyal Redler » Thu Aug 02, 2012 10:56 pm

Thanks for the reports. We managed to reproduce the crash and we are working on a solution.
Eyal Redler
----------------------
Co-Founder and Developer at Mellel AAR LTD
Facebook: http://www.facebook.com/mellelwordprocessor
YouTube: http://www.youtube.com/user/MellelRedlex

Eyal Redler
Co-founder
Posts: 615
Joined: Thu Oct 27, 2005 9:15 am

Re: Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Post by Eyal Redler » Mon Aug 06, 2012 11:05 pm

The issue should be fixed with Mellel 3.0.1 build 2 available now for our direct customers (Mellel->Check for updates).
The app store version of this build is currently in review with Apple, we hope it'll be available in the next couple of days.
Eyal Redler
----------------------
Co-Founder and Developer at Mellel AAR LTD
Facebook: http://www.facebook.com/mellelwordprocessor
YouTube: http://www.youtube.com/user/MellelRedlex

nvalvo
Read the guide, knows everything
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Re: Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Post by nvalvo » Tue Aug 28, 2012 9:13 pm

Apple *still* hasn't released 3.0.1, but since I updated OS X to 10.8.1, I haven't had the crash on save. Anyone else?

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