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Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Posted: Fri Jul 13, 2012 12:55 am
by mwdiers
I am having a consistent issue with Mellel 3.0, on Mountain Lion, on a Macbook Pro Retina.

I have a developer account, so I'm running Mountain Lion GM at present.

Mellel regularly crashes on save.

Here is the crash log: http://pastebin.com/z6t25D4P

I can give you a sample document if that's helpful.

Re: Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Posted: Fri Jul 13, 2012 1:06 am
by mwdiers
As additional info:

Crashing does not effect the saving of the file. The file is still saved. The crash appears to happen after the save completes. Also, Lion save integration is working fine. I can simply quit Mellel, and everything is intact when I start it again.

The crash can easily be replicated on a new document. Open a new document. Type something. Save document, giving it a name and location. File will save just fine. Now type some more. Save document. Mellel will crash.

Re: Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Posted: Fri Jul 13, 2012 5:26 pm
by Eyal Redler
Thanks for the bug report, we will investigate.
I would like to ask, though, not to use the forum for bug reports, send them directly to us.

Re: Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Posted: Fri Jul 13, 2012 9:07 pm
by mwdiers
I apologize. I assume you would like me to use the Support form here?: http://redlers.com/support.html

Re: Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Posted: Fri Jul 13, 2012 10:09 pm
by Eyal Redler
Yes, please write to that address and mention that we've already started the discussion here. This way we'll also be able to contact you directly if we have further questions.

Re: Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Posted: Sun Jul 15, 2012 10:21 pm
by lhuizenga
I'm having precisely the same issue. I sent you the information through the support page.

Re: Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Posted: Fri Jul 27, 2012 4:20 am
by russael
Same issue on iMac.

Re: Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Posted: Thu Aug 02, 2012 5:12 pm
by Stefan Green
I have a MacBook Pro with Mountain Lion, and having the same issue. When saving a document Mellel shuts down.

Re: Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Posted: Thu Aug 02, 2012 10:56 pm
by Eyal Redler
Thanks for the reports. We managed to reproduce the crash and we are working on a solution.

Re: Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Posted: Mon Aug 06, 2012 11:05 pm
by Eyal Redler
The issue should be fixed with Mellel 3.0.1 build 2 available now for our direct customers (Mellel->Check for updates).
The app store version of this build is currently in review with Apple, we hope it'll be available in the next couple of days.

Re: Mellel 3.0, ML, and a Retina Macbook - Crash on Save

Posted: Tue Aug 28, 2012 9:13 pm
by nvalvo
Apple *still* hasn't released 3.0.1, but since I updated OS X to 10.8.1, I haven't had the crash on save. Anyone else?