Scanning document (with Sente) won't complete
Moderators: Eyal Redler, redlers, Ori Redler
-
- New to all this
- Posts: 4
- Joined: Sat Dec 05, 2009 4:10 pm
Scanning document (with Sente) won't complete
I'm using Mellel 3.0.3 and Sente 6.6.0 and cannot successfully scan my document. After I initiate the scan I get a popup window that states, "Scanning document...." but it never completes (nor gives an error message). I've searched on the board to try and find a solution but can't seem to find anyone else with the same problem. If anyone can even help me with how to start diagnosing the issue I'd be very grateful.
-
- Co-founder
- Posts: 692
- Joined: Thu Oct 27, 2005 9:15 am
Re: Scanning document (with Sente) won't complete
Did you purchase Mellel via the Mac App Store? When version of Mac OS are you using?
Eyal Redler
----------------------
Co-Founder and Owner at Mellel
Facebook: http://www.facebook.com/mellelwordprocessor
YouTube: http://www.youtube.com/user/MellelRedlex
Donate: https://www.paypal.com/donate/?hosted_b ... 2LWB33YBZW
----------------------
Co-Founder and Owner at Mellel
Facebook: http://www.facebook.com/mellelwordprocessor
YouTube: http://www.youtube.com/user/MellelRedlex
Donate: https://www.paypal.com/donate/?hosted_b ... 2LWB33YBZW
Re: Scanning document (with Sente) won't complete
Sente 6.6 is currently a "Preview" edition. The latest official release is 6.5.18. If the problem doesn't occur in the official release, I'd expect this to be a Sente issue and not a Mellel issue - at least for now.
Bill
-
- New to all this
- Posts: 4
- Joined: Sat Dec 05, 2009 4:10 pm
Re: Scanning document (with Sente) won't complete
I did not purchase via the App Store (I started using Mellel long before) and am using Mac OS 10.8.2.
The only reason I wonder if it's not a Sente issue is that citing and scanning between Sente and Word works just fine. It's only Mellel that has a problem. (I did post this issue on that support forum too.) If anyone knows of a way to diagnose whether it's a Mellel or Sente problem, that'd be a great start.
The only reason I wonder if it's not a Sente issue is that citing and scanning between Sente and Word works just fine. It's only Mellel that has a problem. (I did post this issue on that support forum too.) If anyone knows of a way to diagnose whether it's a Mellel or Sente problem, that'd be a great start.
-
- Knows everything, can prove it
- Posts: 248
- Joined: Tue Jan 30, 2007 11:31 am
- Location: Institute of Neuroinformatics, Zürich
Re: Scanning document (with Sente) won't complete
Sounds like it could be the same issue discussed at the bottom of this thread: http://forum.redlers.com/viewtopic.php?f=2&t=2707.
In short, it's an OS X issue, and you can fix it by logging out and back in.
DRM
In short, it's an OS X issue, and you can fix it by logging out and back in.
DRM
Last edited by DylanMuir on Fri Feb 22, 2013 9:17 am, edited 1 time in total.
-
- New to all this
- Posts: 4
- Joined: Sat Dec 05, 2009 4:10 pm
Re: Scanning document (with Sente) won't complete
That was it indeed. Thank you so much for helping out with this, it's been driving me crazy!DylanMuir wrote:Sounds like it could be the same issue discussed at the bottom of this thread: http://forum.redlers.com/viewtopic.php?f=2&t=2707.
In short, it's an OS X issue, and you can fix it by logging out and back in.
DRM