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Can't open old files in Mellel 3.5.3

Posted: Tue Jun 06, 2017 2:00 am
by otsuki3c
I have a bunch of old Mellel files (last opened in 2009), that I can't open with the current version of Mellel.

I get this error:

The document “Class Notes on Levi-Strauss.mellel” could not be opened. zipFolderFromTo failed error = 2, dest = /var/folders/vy/h1v06_l13q99708tx3bx34j00000gn/T/mellel_temp_0.extension, more = -

I can open other files from the same period, but they are not "zip package" files. Has anyone run into this problem? What can I do to fix it?

Re: Can't open old files in Mellel 3.5.3

Posted: Wed Jun 07, 2017 3:35 am
by Eyal Redler
Are they files located on an external drive or a specific folder? Try moving them to another location and see that helps.
If not, please contact our support (and attache a sample file) and we'll probably be able to assist you with that.

Re: Can't open old files in Mellel 3.5.3

Posted: Fri Jun 09, 2017 1:49 am
by otsuki3c
The files are on my internal drive. I've moved them to the desktop, but they still don't open. I'll get in touch by the contact form.