Mellel Freezing / Locking Up

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monstordh
Already downloaded the guide
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Joined: Fri Apr 01, 2011 2:25 am
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Mellel Freezing / Locking Up

Post by monstordh » Wed May 23, 2018 12:27 pm

Ever since updating my OS to 10.13.4, Mellel has refused to work. Most of the time it freezes simply when opening, and other times it freezes when trying to save changes, therefore rendering it useless. Does anyone have any suggestions on how to resolve this issue? I'm working on a time-sensitive project and this is throwing a serious wrench into the works.
"You can live opposite of what you profess, but you can't live opposite of what you believe." -Dallas Willard

ealvarez
Knows everything, can prove it
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Joined: Fri Mar 17, 2006 6:44 pm
Location: Québec
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Re: Mellel Freezing / Locking Up

Post by ealvarez » Wed May 23, 2018 12:58 pm

That's strange. I do have 10.13.4 and Mellel works fine. I suggest you go directly to "support". Redlers answer quite rapidly usually.

monstordh
Already downloaded the guide
Posts: 25
Joined: Fri Apr 01, 2011 2:25 am
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Re: Mellel Freezing / Locking Up

Post by monstordh » Wed May 23, 2018 2:17 pm

Well, it's cleared up a bit. I've rebooted multiple times and installed the latest version of Mellel, and then I let it take an extremely long time to open and then again to open my doc and then again to save the doc after I made changes. After that, it seems to be working close to normal.
"You can live opposite of what you profess, but you can't live opposite of what you believe." -Dallas Willard

Eyal Redler
Co-founder
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Joined: Thu Oct 27, 2005 9:15 am

Re: Mellel Freezing / Locking Up

Post by Eyal Redler » Fri May 25, 2018 7:06 am

I would like to remind everybody that the best way to handle serious issues like crashes it to contact our support. Simply choose Help->Support (or go here: https://www.mellel.com/support/) and fill the form. We will usually get back to you faster then anyone on the forum and as the developers of the Application, we are much more likely to be able to understand the cause of the crash/hang, offer a workaround, fix your document and also (if the issue is due to a bug) fix the bug so that no one else will experience it.
Eyal Redler
----------------------
Co-Founder and Developer at Mellel AAR LTD
Facebook: http://www.facebook.com/mellelwordprocessor
YouTube: http://www.youtube.com/user/MellelRedlex

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