Mellel 4.2 not working

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grebmar
Already downloaded the guide
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Joined: Fri Jun 23, 2006 2:38 pm

Mellel 4.2 not working

Post by grebmar » Mon Jul 01, 2019 4:10 pm

I must be missing something here. My old documents open fine, and I can insert the one table style that is already in those documents. But when I try to open a new document, nothing works right with tables. When I try to insert a table, there are clearly multiple styles shown as in the video, but none of the arrow or dialog buttons work and it won't insert a table. The red close button isn't there, and when I try to close the file or quit the program, I get a blank dialog box (a completely blank white square), and I need to force quit.

I am still using El Capitan. Does 4.2 only work on later versions of Mac OS? If so, there wasn't any warning about this in the announcement, and I need to go back to 4.1.

Eyal Redler
Co-founder
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Joined: Thu Oct 27, 2005 9:15 am

Re: Mellel 4.2 not working

Post by Eyal Redler » Tue Jul 02, 2019 6:33 am

I'm sorry to hear about these problems.
It is really advisable to contact our support directly in such case via the support form in the app (Help->Support) or on our website (www.mellel.com/support).
Regarding the single table style/template. When you open an existing document that was created before Mellel 4.2 its style set is given one table style which is the minimum required for a style set to be valid. What is shown in the video are styles that are part of the default template, which is what you'll get if you create a new document based on that.
Regarding the missing red close button and the blank dialog box, that doesn't sound normal. Are you using the App-Store version? If so, are you updated to the latest version, choose Mellel->About Mellel and make sure the version is 4.2.2, if not, update Mellel via the app store and try again. If the issue persists, please contact our support (and send screenshots)
Finally, regarding El Capitan - it is supported, currently Mellel supports 10.7 and upwards.
Eyal Redler
----------------------
Co-Founder and Developer at Mellel AAR LTD
Facebook: http://www.facebook.com/mellelwordprocessor
YouTube: http://www.youtube.com/user/MellelRedlex

grebmar
Already downloaded the guide
Posts: 28
Joined: Fri Jun 23, 2006 2:38 pm

Re: Mellel 4.2 not working

Post by grebmar » Tue Jul 02, 2019 3:09 pm

I did not buy from the App store, but did the "check for updates" from the Apple Menu. I just now downloaded 4.2.2 from Mellel's site and had the same results. I'll post a query on the support page.

grebmar
Already downloaded the guide
Posts: 28
Joined: Fri Jun 23, 2006 2:38 pm

Re: Mellel 4.2 not working

Post by grebmar » Tue Jul 02, 2019 3:14 pm

How do I send an image from the support page?

shades
Knows everything, can prove it
Posts: 311
Joined: Fri Oct 21, 2005 12:12 am

Re: Mellel 4.2 not working

Post by shades » Wed Jul 03, 2019 4:45 am

Perhaps a screen shot?
Rich
old, slow, and confused...but at least I’m inconsistent!

iMac 27" (10. 13. 8 ) and MBP 13" Retina (10. 13. 8 )

Eyal Redler
Co-founder
Posts: 592
Joined: Thu Oct 27, 2005 9:15 am

Re: Mellel 4.2 not working

Post by Eyal Redler » Mon Jul 08, 2019 1:20 pm

I'm afraid there are some incompatibility issues for Mellel 4.2 with mac os versions before Sierra (10.12), we are working on a fix and it will be available as soon as possible.
Eyal Redler
----------------------
Co-Founder and Developer at Mellel AAR LTD
Facebook: http://www.facebook.com/mellelwordprocessor
YouTube: http://www.youtube.com/user/MellelRedlex

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