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Mellel 4.2 not working

Posted: Mon Jul 01, 2019 4:10 pm
by grebmar
I must be missing something here. My old documents open fine, and I can insert the one table style that is already in those documents. But when I try to open a new document, nothing works right with tables. When I try to insert a table, there are clearly multiple styles shown as in the video, but none of the arrow or dialog buttons work and it won't insert a table. The red close button isn't there, and when I try to close the file or quit the program, I get a blank dialog box (a completely blank white square), and I need to force quit.

I am still using El Capitan. Does 4.2 only work on later versions of Mac OS? If so, there wasn't any warning about this in the announcement, and I need to go back to 4.1.

Re: Mellel 4.2 not working

Posted: Tue Jul 02, 2019 6:33 am
by Eyal Redler
I'm sorry to hear about these problems.
It is really advisable to contact our support directly in such case via the support form in the app (Help->Support) or on our website (www.mellel.com/support).
Regarding the single table style/template. When you open an existing document that was created before Mellel 4.2 its style set is given one table style which is the minimum required for a style set to be valid. What is shown in the video are styles that are part of the default template, which is what you'll get if you create a new document based on that.
Regarding the missing red close button and the blank dialog box, that doesn't sound normal. Are you using the App-Store version? If so, are you updated to the latest version, choose Mellel->About Mellel and make sure the version is 4.2.2, if not, update Mellel via the app store and try again. If the issue persists, please contact our support (and send screenshots)
Finally, regarding El Capitan - it is supported, currently Mellel supports 10.7 and upwards.

Re: Mellel 4.2 not working

Posted: Tue Jul 02, 2019 3:09 pm
by grebmar
I did not buy from the App store, but did the "check for updates" from the Apple Menu. I just now downloaded 4.2.2 from Mellel's site and had the same results. I'll post a query on the support page.

Re: Mellel 4.2 not working

Posted: Tue Jul 02, 2019 3:14 pm
by grebmar
How do I send an image from the support page?

Re: Mellel 4.2 not working

Posted: Wed Jul 03, 2019 4:45 am
by shades
Perhaps a screen shot?

Re: Mellel 4.2 not working

Posted: Mon Jul 08, 2019 1:20 pm
by Eyal Redler
I'm afraid there are some incompatibility issues for Mellel 4.2 with mac os versions before Sierra (10.12), we are working on a fix and it will be available as soon as possible.