How long to get license keys after purchase?

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dude
Got the styles thing figured out
Posts: 5
Joined: Mon Mar 10, 2008 11:07 pm

How long to get license keys after purchase?

Post by dude »

I purchased Mellel and Bookends together on the 7th. I have yet to receive my license keys for either. I emailed support today but haven't heard nothing yet. Is it common to take this long to get license keys?

TIA!
dude
Got the styles thing figured out
Posts: 5
Joined: Mon Mar 10, 2008 11:07 pm

Re: How long to get license keys after purchase?

Post by dude »

I just noticed this is in the wrong forum, more than likely. I apologize for the mistake.
Stephen Still
Knows everything, can prove it
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Joined: Thu Oct 20, 2005 2:59 am

Re: How long to get license keys after purchase?

Post by Stephen Still »

They're usually very fast at getting registration details out. I wouldn't get too worried yet.
dude
Got the styles thing figured out
Posts: 5
Joined: Mon Mar 10, 2008 11:07 pm

Re: How long to get license keys after purchase?

Post by dude »

It's not that I am worried but I am getting a little aggravated because I have not heard back from them and still no license key. I can be patient to a point but this is getting rediculous.

Thanks for the encouragement though. Lord knows I need it at this point. I am going out on a limb putting Mellel in my workflow as it is...
daiyi
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Re: How long to get license keys after purchase?

Post by daiyi »

It's done through Kagi, isn't it?
dude
Got the styles thing figured out
Posts: 5
Joined: Mon Mar 10, 2008 11:07 pm

Re: How long to get license keys after purchase?

Post by dude »

Yes. I emailed BookEnds and they responded immediately this morning with my license key. The order was processed on the 7th. So Mellel should have it too. they were copioed on the email from Bookends so I don't know what is going on.

I still don't have my license key. :(
dude
Got the styles thing figured out
Posts: 5
Joined: Mon Mar 10, 2008 11:07 pm

Re: How long to get license keys after purchase?

Post by dude »

Bookends to the rescue. Got my Mellel license code. A big thanks to Jon.

No word from Mellel. So, first impression on the support side has been less than encouraging. I'll hang in there though...
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