Stability problems with Mellel 2.7.3
Posted: Thu Mar 04, 2010 5:03 pm
I am running Mellel 2.7.3 (build 2) under MacOS 10.6.2 on a 4GB Macbook with lots of free disk space. No software or hardware component of the system behaves erratically, and in fact the system is rock-solid overall.
Every now and then, however, Mellel begins to have problems with the user input devices: Whatever I press on the keyboard translates into garbage on the screen. Even the backspace or the space bar produce random strings of characters (they look like control characters). When this happen, I am also unable to select text with the mouse. It also becomes impossible to delete those random characters because, as I said, the backspace key is also 'hijacked.' The only solution is to save the document immediately, close the document (or quit Mellel) and reopen.
This happens at a frequency of approximately 4-5 episodes per day.
The documents I work on are very simple, approximately 20 pages long each, with no graphics whatsoever. Just plain text and a couple of tables.
During the episodes, the keyboard and mouse work fine with all other software on the machine. Therefore, the problem seems to be on the Mellel side.
This is really baffling. Could it be TextExpander that causes this? I really cannot think of any possible culprits right now. My first thought that this has to do with the wireless mouse and keyboard (Apple bluetooth), but as I said, only Mellel suffers from the episodes, so this scenario seems to me unlikely.
This is a reliability problem—quite rare for Mellel, which is rightly renowned for its stability—so I am understandably concerned.
Thank you.
Every now and then, however, Mellel begins to have problems with the user input devices: Whatever I press on the keyboard translates into garbage on the screen. Even the backspace or the space bar produce random strings of characters (they look like control characters). When this happen, I am also unable to select text with the mouse. It also becomes impossible to delete those random characters because, as I said, the backspace key is also 'hijacked.' The only solution is to save the document immediately, close the document (or quit Mellel) and reopen.
This happens at a frequency of approximately 4-5 episodes per day.
The documents I work on are very simple, approximately 20 pages long each, with no graphics whatsoever. Just plain text and a couple of tables.
During the episodes, the keyboard and mouse work fine with all other software on the machine. Therefore, the problem seems to be on the Mellel side.
This is really baffling. Could it be TextExpander that causes this? I really cannot think of any possible culprits right now. My first thought that this has to do with the wireless mouse and keyboard (Apple bluetooth), but as I said, only Mellel suffers from the episodes, so this scenario seems to me unlikely.
This is a reliability problem—quite rare for Mellel, which is rightly renowned for its stability—so I am understandably concerned.
Thank you.