Unable to Update From Mellel 5 to v. 6

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PeterP
New to all this
Posts: 1
Joined: Sun Jun 28, 2020 7:52 am

Unable to Update From Mellel 5 to v. 6

Post by PeterP »

Hi, I am a longtime user of Mellel (from the MacWorld Expo days in SF). I am using MAC OS Ventura 13.4.1 and have Mellel 5 installed. When I check for updates, I get a message that Mellel 6 is available, as a free update. I press INSTALL UPDATE, Mellel downloads and runs an updater, READY TO INSTALL, I enter my MacBook password, press OK, and NOTHING! My Mellel 5 is in the apps folder, NO MELLEL 6. I've tried about 10 times. Please advise.

Thanks!
Eyal Redler
Co-founder
Posts: 695
Joined: Thu Oct 27, 2005 9:15 am

Re: Unable to Update From Mellel 5 to v. 6

Post by Eyal Redler »

I'm afraid there is an issue with the automatic update for certain people. We are investigating this. In the meanwhile, please update manually as follows:
1. Download Mellel 6 from our website ( www.mellel.com/download).
2. Install Mellel 6 by copying it into your Applications folder.
3. Launch Mellel 6 from your Applications folder.
4. Mellel should detect your valid Mellel license.
5. Choose Mellel > Migration Assistant to migrate your settings from Mellel 5.
Eyal Redler
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