document that opens in 2.9.1 but not later versions

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Andrew Lister
Got the auto-title mojo working
Posts: 19
Joined: Tue May 16, 2006 3:49 pm
Location: Kingston, Ontario

document that opens in 2.9.1 but not later versions

Post by Andrew Lister » Wed Aug 08, 2012 7:14 pm

I have a document - a book manuscript! - that will open in 2.9.1 but not later versions of Mellel. I had been away from the project from a couple of months and in the meantime updated Mellel, and when I came back to it, the document consistently crashed the program; it would just hang up. I could open other documents, even some older ones, but not the manuscript - none of the many versions of it I have saved. I managed to open the manuscript by reinstalling 2.9.1, and using that version of Mellel. Has anyone else had trouble like this? Any thoughts about what i should do, how I might get the document into Mellel 3.0? The 2.9.1 version of Mellel doesn't seem to be working with Bookends, although it always used to, but I haven't had time to fully investigate that.

(I did download the update, 3.0.1, but that didn't solve the problem).

ozean
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Re: document that opens in 2.9.1 but not later versions

Post by ozean » Thu Aug 09, 2012 6:42 am

This sounds very much like an issue that the Redlers should look at, I would recommend sending them a copy of the file. (If it is too big to mail it and you don't have a dropbox account or a server you can upload it to, then the Redlers will surely find an alternative for you.) At least I would want to be ensured that similar things do not happen with my old files – so please contact them about this! :)

Eyal Redler
Co-founder
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Re: document that opens in 2.9.1 but not later versions

Post by Eyal Redler » Thu Aug 09, 2012 10:57 pm

Yes, please contact us directly and we'll be able to help you more and, if applicable, fix the underlying issue.
Eyal Redler
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Andrew Lister
Got the auto-title mojo working
Posts: 19
Joined: Tue May 16, 2006 3:49 pm
Location: Kingston, Ontario

Re: document that opens in 2.9.1 but not later versions

Post by Andrew Lister » Wed Aug 29, 2012 6:57 pm

Hi again,

I sent the file to : redlex@redlers.com. Is that right? As I haven't heard back yet, I just want to confirm someone is or will be looking into it.

Thanks,

Andrew

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